Terms and Conditions

CosmiCode | Effective date: [to be confirmed] | Version: 1.0

1. Your agreement and the service provider

These terms govern purchases and use of www.mycosmicode.com, operated by [to be confirmed], [to be confirmed], at [to be confirmed], trading as CosmiCode. Jyoti Shrivastava leads the consultations and courses. The legal operator named here is the seller responsible for delivery, support and refunds; a brand name or payment processor does not replace that responsibility.

Before paying, you can review the selected product, total price, delivery details, these Terms, the Privacy Policy, the Cancellation and Refund Policy, the Shipping and Service Delivery Policy and the Guidance Disclaimer. We record affirmative acceptance, not a pre-ticked consent box.

2. Nature and scope of services

We provide traditional astrology, numerology and Tarot-based consultations, and the educational courses specifically described in the catalogue. These are interpretive and educational services, not guarantees of future events or scientifically established forecasting.

“Astrological Compatibility Consultation” means analysis of information provided about two consenting adults. It is not a matrimonial agency, dating service, partner-introduction service or guarantee of marriage. “Instant Question Consultation” is the name of a scheduled short consultation, not a promise of immediate or round-the-clock availability.

Life skills guidance, where included, is not medical treatment, psychological diagnosis, psychotherapy, investment advice or legal representation. Any additional regulated professional service would need a separate, accurate scope and appropriately qualified provider; it is not implied by this website.

3. Eligibility and information

Direct bookings and enrolments are for adults aged 18 or above who can enter a binding agreement. Provide accurate contact information and relevant details to the best of your knowledge. Unknown birth time can be declared as unknown. We cannot promise that incomplete or inaccurate information will produce the same interpretation as complete information.

You must have informed permission before submitting another adult’s details. Do not submit children’s personal data or unnecessary sensitive records. We may request clarification or decline a request outside our service scope; unprovided services are handled under the Refund Policy.

4. Product information and prices

Each service page states the fee, duration, delivery mode and inclusions. Each purchasable course states its actual format, schedule or scheduling process, total teaching duration, prerequisites and what is included. No certificate, professional accreditation, recording, job placement or earnings outcome is included unless accurately and expressly stated on that product page.

Prices are in Indian Rupees. The total payable, including any applicable taxes and compulsory charges, is displayed before payment. We do not add a surprise fee after checkout. Billing and tax treatment follow the seller’s actual registration status; GST is not charged or claimed merely because a payment gateway is used.

New prices apply prospectively. Your confirmed order retains the price and policy version accepted at purchase. If an obvious listing error prevents fulfilment, we explain it and offer an agreed correction or full refund; we do not silently increase a completed payment.

5. Payment and booking confirmation

Only the payment methods expressly enabled on the website are accepted. Razorpay processes gateway payments when that option is active. A manual UPI/QR option may be offered separately with clear recipient details and verification instructions.

A gateway order is treated as paid only after server-side verification of the completed payment. A manual screenshot is a claim of payment, not proof that money has reached us. We never ask you to disclose an OTP, UPI PIN, CVV or banking password to our team.

Payment receipt and appointment confirmation are separate. After payment, complete the required intake and select an available slot. Your appointment is confirmed when the booking confirmation identifies the date, time, timezone and delivery instructions. If payment succeeds but scheduling fails, contact us with the reference; we will help schedule or apply the refund policy without requiring a duplicate payment.

Our payment screen identifies the legal collecting business and, where available, the billing description you may see on your statement. CosmiCode does not describe a separately owned business as the same merchant merely to use its account.

6. Delivery, changes and cancellation

The Shipping and Service Delivery Policy explains call delivery, course access and scheduling. The Cancellation and Refund Policy governs cancellations, rescheduling, partial delivery and payment issues. There is no physical shipping for the services and live courses offered at launch.

We communicate material changes and obtain agreement where necessary. A later website policy update does not retrospectively remove the terms of a paid booking. We do not treat an unavailable calendar or undelivered course as successfully supplied merely because payment was received.

7. Participation and intellectual property

Please participate respectfully and do not harass others, impersonate someone, upload unlawful material, interfere with website security or attempt to access another client’s records. We may pause or end an unsafe interaction and explain the treatment of any undelivered service under the Refund Policy and applicable law.

Website text, branding and teaching materials belong to their respective rights holders. Purchased materials are for the purchaser’s personal learning unless a written licence says otherwise. Do not publicly distribute, resell or record private sessions or other participants without permission. These restrictions do not prevent lawful evidence preservation for a complaint or other rights permitted by law.

8. Privacy and communications

Our Privacy Policy explains the information we use and your choices. Operational booking and payment messages are distinct from optional marketing. Group participation or recording is not silently bundled into consent to a private consultation.

We do not promise absolute confidentiality where disclosure is legally required. We do restrict access and use personal information only for the stated purposes or another lawful basis.

9. Outcomes, responsibility and legal rights

You retain responsibility for personal decisions. Do not use a reading as the sole basis for medical, legal, investment, marriage or career decisions. The Guidance Disclaimer explains these limitations; it is not a waiver of our obligation to deliver the service honestly and as described.

We do not exclude liability that cannot lawfully be excluded, including applicable consumer remedies. We do not require customers to waive bank disputes or consumer complaints, accept mandatory store credit, or accept a blanket “no refund under any circumstances” condition.

10. Complaints, applicable law and changes

Contact connect@mycosmicode.com or [to be confirmed] with your booking reference. Unresolved concerns can be escalated to [to be confirmed] at [to be confirmed]. We provide a complaint reference, acknowledge within 48 hours and address the complaint within one month.

Indian law governs these terms, without taking away mandatory consumer protections that apply to you. Disputes may be brought before the court, consumer commission or other forum having jurisdiction under applicable law. We do not restrict you to an invented exclusive court location or mandatory private arbitration.

Updated terms are dated and apply prospectively. For an existing order, the accepted version continues to govern except where a legal requirement or a mutually agreed change applies.