Shipping / Service Delivery Policy

CosmiCode | Effective date: [to be confirmed] | Version: 1.0

1. Digital services, not physical shipments

CosmiCode offers online/live-call consultations and live educational courses. No physical product, courier delivery or shipping charge is included in these purchases. This page explains how the purchased service is delivered. Any future physical product will have separate, clearly stated delivery terms before sale.

2. Consultations

Your service page identifies the booked duration and the offered call method. Depending on the option expressly agreed at booking, a consultation may take place by telephone, WhatsApp call or Google Meet. We do not guarantee a particular platform unless it is stated for that booking.

After verified payment, completed intake and successful slot selection, the confirmation provides your booking reference, service name, date, time, timezone and call/join instructions. Automated messages are normally sent promptly after successful confirmation. If these details are missing within 24 hours, contact connect@mycosmicode.com; do not assume a bank debit alone establishes a confirmed appointment.

For an expressly enabled manual payment option, verification is normally completed within one business day of receiving usable proof. Any earlier appointment must be individually confirmed. Payment/confirmation problems do not require a second payment.

The service is delivered at the confirmed appointment time, not at the moment you pay. Please be available a few minutes beforehand. The booking screen clearly labels timezones; the business timezone is Asia/Kolkata.

3. Courses and access

Before enrollment opens, the course page states the mode (individual or group), teaching language, number and duration of sessions, start date or scheduling method, prerequisites, capacity and included learning materials. Unconfirmed batches are not sold as confirmed schedules.

A course calendar booking identifies whether it is the first teaching session, an orientation or a place in a scheduled cohort. It is not a substitute for disclosing the full course structure. Group courses have their stated shared schedule; individual courses are scheduled by agreement.

Any promised joining instructions and initial materials are sent no later than 24 hours before the first scheduled class. For an expressly accepted enrollment less than 24 hours before class, instructions are sent before the class begins. Contact us promptly if access is missing. We will restore access, provide a suitable alternative or apply the Refund Policy.

Recordings, certificates, printed materials and lifetime access are not assumed to be included. Any actual inclusion must be described accurately before purchase.

4. Technical difficulties and delays

Please use a working telephone/device and, for internet-based calls, a suitable connection. If a disruption prevents meaningful delivery, we attempt reconnection and offer a replacement or refund for the undelivered portion as appropriate. We do not automatically count an unusable session as fully delivered.

If we are unable to attend or a course cannot proceed as agreed, we notify you as soon as reasonably possible and offer the options in the Refund Policy. Payment success followed by unavailable slots remains an unresolved order, not successful delivery.

5. Support and territory

Support is available at connect@mycosmicode.com and [to be confirmed] during [to be confirmed], Asia/Kolkata. Business days mean Monday to Friday excluding applicable Indian banking/public holidays for the response timelines stated in our policies.

The launch checkout is denominated in INR and intended for customers in India. International payments or delivery outside the supported territory are enabled only after the relevant payment, service and tax arrangements are established and disclosed. Nothing here implies that an international card is already supported.