Privacy Policy

CosmiCode | Website: www.mycosmicode.com
Effective date: 3 November 2026 | Version: 1.1

1. Who is responsible for your information

CosmiCode is a service brand operated by The MindShiift with its principal business address at A-6, Parshvanath Nilay, Bundi Road, Kota, Rajasthan – 324008, India. Consultations and teaching are led by Jyoti Shrivastava. In this policy, “we”, “us” and “our” refer to that legal operator trading as CosmiCode.

This policy explains how we handle information when you browse our website, enquire, book a consultation, enrol in a course, make a payment or contact us. For privacy requests, contact connect@mycosmicode.com. Our named privacy/grievance contact is Jyoti Shrivastava, Owner.

2. Information we collect and why

Contact and booking details. We collect your name, email address, telephone number, chosen service or course, appointment preferences and booking communications to respond to you, deliver your purchase and provide support.

Consultation information. Where relevant to the selected service, we request your date, approximate or known time and place of birth, and the questions you wish to discuss. Marital status, occupation, gender and other contextual details are optional unless a specific, explained need is stated on the form. You may indicate that your birth time is unknown. We do not require birth details simply to purchase a course.

Learning information. For courses, we may ask about your previous learning, prerequisites and preferred schedule to assess suitability and organise teaching. Participation and completion records may be maintained for the course you purchase.

Payment and refund records. We receive the amount, transaction/order reference, payment status, limited payment-method information and information needed for receipts, reconciliation and refunds. When a manual UPI option is expressly offered, we also request the transaction reference and payment screenshot. You may hide unrelated account balances and transactions while leaving the payment date, amount, recipient and reference visible.

Technical and consent records. We process limited device/browser information, IP address, security logs, necessary session data and records of policy acceptance to operate the site, prevent misuse and demonstrate your choices. We do not put birth details, personal concerns or payment screenshots into analytics.

Please do not submit Aadhaar/PAN images, card details, passwords, medical records or other unnecessary sensitive information. We do not request health histories for astrology or Tarot services. Share only what is needed for your question.

3. Your choices and consent

The form identifies required and optional fields and explains the purpose of collection. Where consent is needed, we seek a clear affirmative choice. Acknowledging this policy is not blanket permission for unrelated uses.

You may decline optional information or withdraw consent by contacting us. Withdrawal does not invalidate processing already lawfully performed. Where information is genuinely necessary for a service, we will explain what can no longer be provided and apply the Cancellation and Refund Policy to any undelivered purchase.

Marketing consent is separate, optional and not a condition of booking. You may unsubscribe at any time. We do not automatically enrol CosmiCode clients into The MindShiift’s mailing lists or share consultation details across brands for marketing.

4. Information about another person

For an astrological compatibility consultation, provide another adult’s details only after obtaining their informed permission for the stated use. We may ask that person to confirm permission directly. Do not upload their identity documents or confidential communications. We may decline or remove information where permission is unclear. We do not offer consultations about children under this launch service.

5. Who receives information

Authorised members of our team access information only as needed for consultation, administration, support or compliance. We use service providers for specific functions:

• Razorpay and participating payment institutions, when Razorpay is enabled, process payments and refunds and perform their own security and regulatory functions. They receive necessary transaction/contact information, not your birth chart or consultation questions.
• Hostinger and our configured email provider support website hosting, storage and service communications.
• Google Calendar and, when selected, Google Meet support appointment scheduling and calls. Calendar entries contain only the minimum scheduling details; consultation histories and payment screenshots are not included.
• Telephone or WhatsApp services, where you choose that communication channel, carry the communications needed for your booking or call.
• Professional advisers or public authorities may receive limited information where reasonably necessary for accounting, a dispute, a legal obligation or a valid legal request.

We do not sell personal information. External providers operate under their own terms and privacy notices as well as their contractual relationship with us. Information may be processed in India or other countries where the relevant provider operates, subject to applicable requirements; we do not promise India-only storage.

6. Cookies and external features

Necessary cookies/session storage support security, booking progress and your stated preferences. Optional advertising or behavioural analytics is not activated by default. Before introducing optional trackers, we will identify them and obtain consent where required, with a means to change your choice. Loading a payment or meeting service may involve that provider’s own cookies and technical processing.

7. Confidentiality, recordings and groups

Individual consultations are not recorded by us by default. Any recording requires a separate explanation and explicit agreement, including its purpose, access and retention. We do not use private sessions as testimonials, teaching examples or inputs to general-purpose AI services without separate, specific permission.

In an agreed group course, other participants may see your display name and hear or see you when you participate. We do not expose participant email lists or add you to a WhatsApp group without a separate opt-in. Recording and alternative participation arrangements, when relevant, are disclosed before enrolment.

8. How long we retain information

We retain information only for the stated service, support, security, accounting or legal purpose, not indefinitely merely because storage is available.

We keep enquiry details for as long as needed to respond, provide support and meet applicable obligations. Contact the owner to ask about a specific record or request deletion.

Invoice, payment, refund, consent and required security records are retained for applicable legal and merchant-recordkeeping periods. When a payment provider is used, its applicable merchant recordkeeping requirements also apply. These do not automatically require keeping the full consultation narrative. A legal hold or an unresolved complaint may justify retaining the minimum related information longer; access remains restricted. Access to stored records is restricted.

9. Security

We use access restrictions, protected administration, secure connections, private storage for intake/payment proofs, and other reasonable technical and organisational measures. No internet system is completely risk-free. Please contact us promptly if you suspect misuse. We will assess incidents and provide notifications where required by applicable law.

We do not ask you to send a card number, CVV, OTP, UPI PIN or banking password to CosmiCode. Payment authentication belongs in the authorised provider’s interface, not in our intake form or a chat message.

10. Requests, complaints and age limits

You may ask to review or correct your information, request deletion, withdraw consent or raise a privacy complaint through connect@mycosmicode.com or our Contact and Grievance page. We may take proportionate steps to verify identity. We explain any lawful reason for retaining information or declining part of a request. Additional statutory rights and regulator remedies apply when and to the extent the relevant law is in force.

Our direct online consultations and enrolments are intended for adults aged 18 or above. We do not knowingly accept direct bookings or consultation information about children. Contact us if information about a child has been submitted so we can assess and remove it where appropriate.

11. Changes and contact

We display the effective date and version of this policy. Material changes will be brought to your attention where appropriate; new consent will be requested when required. Continuing to browse does not substitute for consent to a new purpose.

Legal operator: The MindShiift
Address: A-6, Parshvanath Nilay, Bundi Road, Kota, Rajasthan – 324008, India
Privacy email: connect@mycosmicode.com
Support email: connect@mycosmicode.com
Telephone: +91 88908 90597
Grievance contact: Jyoti Shrivastava, Owner, connect@mycosmicode.com